| Terms
& Conditions |
This
website is governed by
the below Terms and Conditions. Our company reserves the right to amend
these
terms and conditions without prior notice. |
| Prices |
All
prices quoted in this
website, unless otherwise stated, are in Singapore dollars (SGD).
The company takes all effort to ensure the prices for all items are
correct and updated.
|
| Local
& International
Mail Order |
Delivery
within or outside Singapore
will
be subject to individual quotation. All customers will be notified of
shipping
costs before an order is accepted. No shipping cost will be added for
customer
who request to ship by a shipping forwarder. If the shipping cost is
too high,
customer can choose to reject the order or opt for other shipping
alternatives
if there is any.
Please note that for local and overseas mail order, a minimum purchase of SGD20.00 item value is required. We will not process any order less than SGD20.00 item value from 18 Dec 2007 onwards. Sorry for any inconvenience caused.
All order will be subject to shipping and handling charge. |
| Shipping Address |
Please note that we ship according to the shipping address provided in the Purchase Order; that is information provided to us by the buyer (you). We will not bear any responsibility for incorrect shipping address. If in any circumstances, documents or packages are undelivered and returned back to us, we will not make an attempt to ship it back to you. For re-delivery, please pay for the shipping charges once again.
|
| Payment
Methods |
We
accept:
Credit Card in SGD (Visa/Mastercard/Diners/AMEX)
Paypal in SGD
Bank Draft/Money Order in SGD
Telegraphic Transfer/Wire Fee in SGD
For payment details, please click here |
| RFQ/PO
Confirmation |
Once
you have submitted
your Request for Quotation (RFQ) to us, we will reply you within 2
working
days. An e-mail will be sent to you to inform you of stock availability
and
shipping cost. All items in the confirmed RFQ to you will be reserved
for up to
7 days and items will be released once RFQ is expired. User has the
right to
re-generate the same RFQ but is subject to stock availability.
Purchase Order (PO) is a confirmed sales order by you or the Sales
Engineer in
charge of your order. PO will be
processed
according to the payment method specify by the user. |
| Misuse
of site |
Our
company reserves the
right not to attend to RFQ user suspicious of misusing our website.
Such as, if
user has not made any purchase after several continuous confirmed RFQ
quotation
or if the quantity order is ambiguous. |
| Complaints |
Our
company ensures that
items shipped out are in good condition. However, should there be a
complaint
regarding our items or service we will respond within 3 working days
and
attempt to resolve the complaint to our mutual satisfaction within 10
working days.
You may phone us during our opening hours on (65) 6341 7296 or fax (65)
6341
7295 or e-mail rotor@singnet.com.sg |
| Claims/Missing items |
Claims
for breakage, short
delivery and loss can only be accepted if the delivery note is signed
to that
effect and is subject to a case-by-case basis. Shipping cost quoted by
our staff are not insured against breakage, short delivery, loss or
whatsoever unless upon customer request. For short delivery/missing items, please provide information such as parcel dimension (LxWxH), weight and photographs of parcel(s) to help us in the investigation. You are to retain carton(s) for further investigation if need be. Notification must be made in
writing by fax or email within 3 days of delivery. Claims will not be
accepted
unless this procedure is adhered to. |
| Warranty/Replacement |
All
items are under
warranty for up to 7 days upon delivery. Notification must be made in
writing
within warranty period by fax or email. Replacement will be made on a
case-by-case basis. Warranty claim will not be accepted unless this
procedure
is adhered to. |
